Damage & Inspection Policy

At Brisks, we take every precaution to ensure that your goods arrive safely. However, it is essential that you inspect your delivery before accepting it from the courier. This helps us resolve any issues quickly and prevents disputes over damage caused after delivery.

1. Checking Your Delivery

When your order arrives, please:

Inspect the packaging and goods for any visible signs of damage.
If there is damage, clearly mark the delivery note or courier device as “DAMAGED” before signing.
If you are unsure or unable to fully check the goods on delivery, sign as “UNCHECKED”.

2. Reporting Damage

If any items are damaged in transit, you must notify us within 72 hours of delivery. Please email us at sales@brisks.co.uk with the following details:

Your order number
A clear description of the issue
Photographs of the damage (including packaging if applicable)

We cannot accept claims for transit damage once items have been installed or used.

3. What Happens Next

Once we receive your damage report, our customer service team will assess the claim and provide one of the following solutions:

A replacement for the damaged goods
A partial refund where appropriate
Collection of the damaged goods (where necessary)

4. Exclusions

We reserve the right to reject damage claims if:

Damage is reported after 72 hours of delivery
Goods have been installed or used
No proof of damage (e.g. photographs) is provided

5. Contact

For any questions regarding our damage policy, please contact our sales team at sales@brisks.co.uk.